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dropbox plus subscription

New member | Level 2

if i upgrade to Dropbox plus with monthly cycle payment, could i cancel my subscription if im not satisfy with using of dropbox plus after one month?

1 Accepted Solution

Accepted Solutions
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Re: dropbox plus subscription

Dropboxer

Hi @ubundle - welcome to the Dropbox Community!

The short answer is yes, you can cancel your Dropbox subcription at any given point in time. After you've set your account to downgrade, you'll be able to enjoy the benefits of your subscription until the end of your billing cycle. 

Let me know if you have any additional questions.

Oh and happy New Year!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox plus subscription

Dropboxer

Hi @ubundle - welcome to the Dropbox Community!

The short answer is yes, you can cancel your Dropbox subcription at any given point in time. After you've set your account to downgrade, you'll be able to enjoy the benefits of your subscription until the end of your billing cycle. 

Let me know if you have any additional questions.

Oh and happy New Year!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: dropbox plus subscription

New member | Level 2
So, if i upgrade using monthly cycle $11.99, i only charged by $11.99 onetime only if i cancel after 1st month right?
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Re: dropbox plus subscription

Dropboxer

Exactly!

Just keep in mind that when your account is downgraded, we will not delete any of your files. 

Should your Dropbox folder (and account) get over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.

I hope this clarifies matters further @ubundle!

You know where to find us if you come up with any Dropbox question 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: dropbox plus subscription

New member | Level 2

Do not believe them. I last used Dropbox for a single use last September and simply do not need it any longer. I have now cancelled several times and got the charge AGAIN today on my credit card statement. My next step (like in the next 60 seconds) is to contact the FTC or whoever can get this resolved.

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