email address no longer exists, password lost, no devices available - still being billed

[Djoerd]

Hi,

This is a popular question considering other posts on this forum.

I have a payed-for DB plan that should've been deleted _before_ the attached email account was deleted.

Now I am being billed for another year, but I cannot access my DB account.

The following suggestions have already been tried:

- all advise offered on https/help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

- recovery of email address is not possible

- password is lost, all possible variations have been tried

- all devices related to the DB account have been lost/destroyed/reimaged

- mail/support request remains unanswered.

This support request has been made from _another_ DB account, not the account that I need deleted.

Please reach out,

/Djoerd

[Rich]

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@Djoerd wrote:

email address no longer exists, password lost, no devices available - still being billed

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You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https/www.dropbox.com/support