cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email address no longer exists, password lost, no devices available - still being billed

Highlighted

email address no longer exists, password lost, no devices available - still being billed

New member | Level 2

Hi,

 

This is a popular question considering other posts on this forum.

I have a payed-for DB plan that should've been deleted _before_ the attached email account was deleted.

Now I am being billed for another year, but I cannot access my DB account.

The following suggestions have already been tried:

- all advise offered on https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

- recovery of email address is not possible

- password is lost, all possible variations have been tried

- all devices related to the DB account have been lost/destroyed/reimaged

- mail/support request remains unanswered.

 

This support request has been made from _another_ DB account, not the account that I need deleted.

 

Please reach out,

/Djoerd

1 Reply 1
Highlighted

Re: email address no longer exists, password lost, no devices available - still being billed

Super User II

@Djoerd wrote:

email address no longer exists, password lost, no devices available - still being billed


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?