cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email & password hacked - help

Highlighted

email & password hacked - help

New member | Level 2

Hi,

24 Replies 24
Highlighted

Re: email & password hacked - help

Dropboxer

Hi @kenthurstbrett - happy Monday!

From what I gather, you believe that your email address and password were compromised somehow - am I on the right track here?

In order to investigate, I'll need more information about why you believe your Dropbox account has been compromised. It would be great if you could tell me the following:

  • Have you received an email from us stating that there were changes to your account? If so, what were those changes?

  • Have you detected any suspicious activity on your account? If so, please describe this activity.

Thanks in advance for your reply and welcome to our Community!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: email & password hacked - help

New member | Level 2

Hello Walter, are you still there?

Highlighted

Re: email & password hacked - help

New member | Level 2

yes, received email & replied but Dropbox did nothing. My password has also been changed so I cannot do anything without dropbox doing it.

Since then they have encryped all my files.

Highlighted

Re: email & password hacked - help

Dropboxer

Thanks for the additional information @kenthurstbrett - most appreciated!

I'm sorry to hear you were hit by a ransomware and I'll do my best to help with your account's access issue and the encryption of your files. 

At this point though, for security reasons, I'd advise contacting our Support team via email through the following page: https://www.dropbox.com/support 

Please make sure to write in via an email address you can access (you might need to do this via an incognito window where you're not logged in). 

Let me know the ticket's ID here so I can follow up internally. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: email & password hacked - help

New member | Level 2

Ticket #9887199: Dropbot Support Chat

I emailed them yesterday. Still nothing. I cannot beleive how slow the support is.

Highlighted

Re: email & password hacked - help

Dropboxer

Thanks for the update @kenthurstbrett

I can see that a member of my team has gotten back to you via this ticket. Can you see their reply?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: email & password hacked - help

Explorer | Level 3
I seem to have two ticket numbers but nothing is being done.
Dallas #9886658 who has all details but have heard nothing for over12 hours.
Also Lex # 9887199
Have had identical replies from both word for word. Am I dealing with robots that care what a problem I have due t dropbox allowing access to my account. I am being asked to pay ransom to get access.
What now.
Highlighted

Re: email & password hacked - help

Dropboxer

As this pertains to account specific information, I'd suggest that you continue working on this with our support team through your existing ticket @Kenthustbrett.

Note that I have passed your comments there so we can have all the relevant information under one place.

Let me know if there's anything else I can help with from my end please. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: email & password hacked - help

Explorer | Level 3
How can I get this to happen quicker?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?