cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email is no longer accessible

email is no longer accessible

garageshop
Explorer | Level 3

ugh...

i have a dropbox account that i pay for every month.

i moved out of the city, and no longer have access to my email provided by my isp.

my old isp which provided my email has changed to spectrum.

spectrum no longer has the domain rights to my old email address, thus i can not do a password recovery.

i do not remember my password to get into dropbox.

i cannot log into dropbox to reset password.

i cannot re-enable my old email address due to the isp domain issue.

i cannot get ahold of anyone at dropbox to resolve this issue.

i am paying them monthly to hold my photo's, but cannot access them.

to create a ticket, i appears i need to be a paying customer, which i am... but not on this account...

what do i do about this issue?

im ready to just put a hold on the charges from dropbox to my credit card, but ideally i would like to have my pictures and keep an active subscription.

any help would be wonderful!

thanks!

 

 

 

4 Replies 4

Re: email is no longer accessible

Daphne
Dropboxer

Hi there @garageshop, I'm sorry to hear about the situation!

 

Just to cover all our bases, do you possibly have any devices still connected to this Dropbox account?

 

Otherwise, do you have any web sessions still signed into the account online?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: email is no longer accessible

garageshop
Explorer | Level 3

Daphne, thanks for getting back to me!

unfortunetally i do not have any devices still on this account, i have gotten a new phone and computer in the midst of our move from our old household. 

thanks

Dustin

Re: email is no longer accessible

Daphne
Dropboxer
Thanks for confirming that @garageshop.

In this case, there wouldn't be much we could do to assist you with regaining access to the account, as we use the email address as a way to verify your account ownership.

Having said that, you could submit a ticket with our Support team to see if there is anything they could suggest.

To do this, please fill in the relevant info from this page, and make sure to enter an email you have access to as the contact email.

I hope this helps to some extent Dustin!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: email is no longer accessible

garageshop
Explorer | Level 3

yep, kind of figured so daphne, i spent so much time on this issue, with the same results, and have done a ticket, twice, with no results, now since i cant shut down my account myself, i just put a block on charges from dropbox, since it was my only possible way to stop this madness.  i learned a good lesson though, dont pay for a service when they have absolutely no support, unless you pay way more for phone support, lol.  cya dropbox, its been.... something.  ill make sure i pull my stock from dropbox aswell, not that you would notice, but convictions are convictions am i right?

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?