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extra payment

Daphne Wu
New member | Level 2

Why am i still being billed monthly when im not using any dropbox plan. i email so many times regards to this matter but have no respond, its kinda annoying and i’ve been charge for the payments for a few months, can i get refunds.

3 Replies 3

Re: extra payment

Hannah
Dropboxer
Hey @Daphne Wu, welcome to the Dropbox Community.

If you're on a free account, but are getting charged for a Dropbox subscription, you're most likely being charged for a different account. 

Can I reach out to you via email, so we can look into this?

Cheers.
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: extra payment

Daphne Wu
New member | Level 2

yes please reach me via email. 

Re: extra payment

Hannah
Dropboxer
Sure thing, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    Daphne Wu New member | Level 2
What do Dropbox user levels mean?
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