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extra storage not credited

extra storage not credited

Heerah
Explorer | Level 3

I purchased acer swift 3, on which dropbox was pre installed and was showing 100gb storage for 1 year, but after signing in storage is still 2gb

3 Replies 3

Re: extra storage not credited

Jay
Dropboxer

Hi @Heerah, thanks for posting on the Community!

 

Currently, Acer should be providing 25 GB of quota with the offer. Could you check to see if your account is eligible for the promotion in this article?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: extra storage not credited

Heerah
Explorer | Level 3

yes, 

i followed the steps...

there was pre installed dropbox aap in the taskbar... and it said 100gb storage for 1 year... 

i signed in trough that app and it downloaded dropbox for pc and when i signed in in pc version only 2 gb is showing...

is there no way to contact drobox???

i have tried but tht chatbot is useless and for phone support you have to upgrage to prenium...

Re: extra storage not credited

Jay
Dropboxer

I've sent you an email at the address associated with your profile, @Heerah. Please could you reply as soon as possible to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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