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fraud charges has anyone else noticed

fraud charges has anyone else noticed

DROPJACK7
New member | Level 2
October

fraud charges on my card so much so that I have to keep my card closed and can only open it at the time of purchase.

I dont even have a Dropbox accout and had to open one up just to make contact with them! emailed 4 times to take care of charges and still cant get and resolutuion. why cant we just get a phone number or a live chat person to help, this is a scam scam scam 

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Re: fraud charges has anyone else noticed

Jay
Dropboxer
October

Hi @DROPJACK7, thanks for messaging the Community.

 

I understand your frustration regarding these recent payments. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Once you get a ticket ID, please let me know so I can locate it on our system. Thanks!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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