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fraudulent charge, can't find a real person anywhere!!!!

fraudulent charge, can't find a real person anywhere!!!!

lolodani
New member | Level 2

Hi there, can some one help me get in touch with an actual person? I have a large pending charge and i haven't used this account in years. I have tried everything to talk to a real person, I am at my wits end.

Any advise would be greatly appreciated.

Thanks

1 Reply 1

Re: fraudulent charge, can't find a real person anywhere!!!!

Walter
Dropboxer
Hi @lolodani, welcome to our Community and happy Monday!

In cases like this, I'd suggest getting with our Support team as soon as possible.

Just make sure to use an incognito window without signing into any Dropbox account and from this page.

The, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.

I hope this gets resolved for you soon!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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