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free up space i've deleted files and still no space

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free up space i've deleted files and still no space

New member | Level 2

I have cleared cache and cookies as well as permantley deleting all files and still i have no space. i've tried logging out and in again?

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Re: free up space i've deleted files and still no space

Dropboxer

Hi @maxpower; thank you for joining our Community!

 

The first place to look for your account's quota breakdown is the account's plan tab. Can you take a look and let me know what is reported there?

 

https://dropbox.com/account/plan

 

Also, note that permanently deleting files won't free up space as the deleted files don't count towards your account's quota in the first place. 

 

That said, if you'd like to get your account under quota again, you can: 

 

1. Upgrade through our plans page

2. Increase your quota using referrals bonuses or other promotions

3. Leave any shared folders or Spaces that might be putting you over quota

4. Move files you don't need to sync outside your Dropbox folder.

 

I hope this helps and please let me know if you have any questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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