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got 25GB free storage with new computer but once signed up I really only have 2

New member | Level 1
New member | Level 1

So I buy a new ASUS laptop.  I click on a promotion saying new users get 25GB free for 6 months for signing up, so I did.   I then discovered that only 2GB was available.   I spent the $9.99 for the upgrade as I needed to share some files and 4 hours later all I have are part of the uploaded files.    So far Dropbox is the worst service Ive ever tried for this and I want my $9.99 back

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Re: got 25GB free storage with new computer but once signed up I really only have 2

Super User
Super User

2 GB is what you get for signing up period.

The other space was a bonus of sorts a promotion with a certain provider. Those promotions require certain things to be done before you will gain the free space.

https://www.dropbox.com/help/9120 

 

Sounds as if you have not completed the five getting started steps. 

Your device may be eligible if the Dropbox installer is pre-loaded on your device.
To redeem the promotion, complete at least five steps of the Get started guide.
This promotion is only available for new Dropbox users. If you link your ASUS device to an existing Dropbox account, you won’t receive promotional space.

View solution in original post

1 Reply 1
Highlighted

Re: got 25GB free storage with new computer but once signed up I really only have 2

Super User
Super User

2 GB is what you get for signing up period.

The other space was a bonus of sorts a promotion with a certain provider. Those promotions require certain things to be done before you will gain the free space.

https://www.dropbox.com/help/9120 

 

Sounds as if you have not completed the five getting started steps. 

Your device may be eligible if the Dropbox installer is pre-loaded on your device.
To redeem the promotion, complete at least five steps of the Get started guide.
This promotion is only available for new Dropbox users. If you link your ASUS device to an existing Dropbox account, you won’t receive promotional space.

View solution in original post

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