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has anyone had any luck contacting dropbox by phone

has anyone had any luck contacting dropbox by phone

mfreemanrr
New member | Level 2

has anyone had any luck contacting dropbox by phone

6 Replies 6

Re: has anyone had any luck contacting dropbox by phone

jnewt
New member | Level 2

Based upon the table about account types phone support is limited to higher account types. 

https://www.dropbox.com/plans?trigger=support_footer

 

Re: has anyone had any luck contacting dropbox by phone

mfreemanrr
New member | Level 2

I cant event get in touch with anyone through chat or email

 

Re: has anyone had any luck contacting dropbox by phone

Walter
Dropboxer
Hi @mfreemanrr; thanks for joining our Community!

May I ask what is the issue you're facing exactly? Can we help somehow?

PS: For more information on your support entitlements, you can take a look here

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: has anyone had any luck contacting dropbox by phone

mfreemanrr
New member | Level 2
I have had drop box for years. A couple of days ago I got a notice that my drop box was full. I deleted about half the files in my Dropbox and I'm still getting messages that my Dropbox is full and that my account is going to be deleted if I don't upgrade

Re: has anyone had any luck contacting dropbox by phone

mfreemanrr
New member | Level 2
And on another note it is terribly disappointing and frustrating that we are not able to reach someone by phone for support. I am currently looking at other providers so that I can delete my Dropbox account unless you guys can do something about it

Re: has anyone had any luck contacting dropbox by phone

Walter
Dropboxer
I see; thanks for the quick follow up @mfreemanrr.

Can you please let me know where exactly did you spot this note, or even better, send us a screenshot so that we can have a look too?

Also, what is your account's plan tab showing in regards to your quota? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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