Can anyone help me sort out my account as it is not being acknowledged as a professional one. Have just received receipt for last payment made and yet I am being treated as if I have the basic account. I wish to send a large file and have access to live chat.
I checked my e mail address with the receipt date sent to it. I only have the one account which was upgraded to the professional.
Do you have any other suggestions for me?
All the best
Hi there, I have a professional account but am not being supported with live chat to allow me to send larger files. Lusil was being helpful but still needing this help. Can give verification of my receipt payment i.d and date.
You need to log in to the Professional account and go to www.dropbox.com/support
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Thanks Mark, I have already tried this with no success. When I log in to my account , which was upgraded to professional, I a offered the opportunity to upgrade to send my large file. I have decided that I will do this and then communicated with someone to sort out what has gone wrong.
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