Hello @HB9, thanks for posting your question on the Dropbox Community.
Due to account-specific info that’ll be needed, please reach out to our Support team from here via an incognito window (without logging in) and filling in the relevant details required.
Once you submit the request, you can get back to me here with the ticket number (eg. #1234567).
Give me a shout if you have any issues along the way, thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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