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how do I get a PLUS account if I already have an existing Free account

how do I get a PLUS account if I already have an existing Free account

markfuqua
New member | Level 2

I had a free account.  It ran out of room and someone talked me into a TRIAL business account.  I didn't need a business account.  NOT GOING TO PAY FOR A BUSINESS ACCOUNT.  All of my files have stopped syncing because the trial subscription is over.  ALL I WANT TO DO IS TO MAKE MY EXISTING ACCOUNT A PLUS TYPE ACCOUNT AND PAY THE MIN.  I have chatted with someone who gave me links to get me to Plus but they all take me to a page that wants me to set up a NEW PERSONAL account.  I don't want or need a NEW account.  There is a sentence there that says that if you have an existing account to sign in.  I click it and then try to login with my existing login credentials and it says I can't do that....basically that I can't have but one account per email address  I DON'T WANT ANOTHER **bleep** ACCOUNT...JUST WANT TO PAY FOR MY EXISTING ACCOUNT.  And then I can't get anyone from support to respond for 72 hours....this is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!

1 Accepted Solution

Accepted Solutions

Re: how do I get a PLUS account if I already have an existing Free account

Daphne
Dropboxer

Hey @markfuqua, I'm sorry to hear you're having trouble with this!

To try and get this sorted out for you, can you first sign into your existing free Dropbox account online.

Once you're signed in, can you then open this page here with the comparison of the personal subscriptions.

Are you able to then follow the steps to upgrade to Plus? If you get any errors, please send me a screenshot of the error.

If you run into any issues on the way, just let me know where.

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: how do I get a PLUS account if I already have an existing Free account

Daphne
Dropboxer

Hey @markfuqua, I'm sorry to hear you're having trouble with this!

To try and get this sorted out for you, can you first sign into your existing free Dropbox account online.

Once you're signed in, can you then open this page here with the comparison of the personal subscriptions.

Are you able to then follow the steps to upgrade to Plus? If you get any errors, please send me a screenshot of the error.

If you run into any issues on the way, just let me know where.

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: how do I get a PLUS account if I already have an existing Free account

AaldersAthletica
New member | Level 2

I have the same problem, your responce message has not helped me at all. I work in a trade, my computer skill is not great. Please dont just direct me to a link, let me speak to human being for support.

Re: how do I get a PLUS account if I already have an existing Free account

Walter
Dropboxer

Hi @AaldersAthletica; sorry for the late response. Are you still having issues with this?

 

If so, could you provide some additional information so we can advise further?

 

Thanks!

 

PS:For more information on your support entitlements, you can have a look at the relevant documentation


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: how do I get a PLUS account if I already have an existing Free account

Emilie51
New member | Level 2

how do I get a plus account if I already have an existing account

Re: how do I get a PLUS account if I already have an existing Free account

Walter
Dropboxer

If you're on the Basic plan, you'll just need to upgrade your existing account @Emilie51.

 

Let us know if you have any other questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Emilie51 New member | Level 2
  • User avatar
    AaldersAthletica New member | Level 2
  • User avatar
    Daphne Dropboxer
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