I had a free account. It ran out of room and someone talked me into a TRIAL business account. I didn't need a business account. NOT GOING TO PAY FOR A BUSINESS ACCOUNT. All of my files have stopped syncing because the trial subscription is over. ALL I WANT TO DO IS TO MAKE MY EXISTING ACCOUNT A PLUS TYPE ACCOUNT AND PAY THE MIN. I have chatted with someone who gave me links to get me to Plus but they all take me to a page that wants me to set up a NEW PERSONAL account. I don't want or need a NEW account. There is a sentence there that says that if you have an existing account to sign in. I click it and then try to login with my existing login credentials and it says I can't do that....basically that I can't have but one account per email address I DON'T WANT ANOTHER **bleep** ACCOUNT...JUST WANT TO PAY FOR MY EXISTING ACCOUNT. And then I can't get anyone from support to respond for 72 hours....this is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!
I have the same problem, your responce message has not helped me at all. I work in a trade, my computer skill is not great. Please dont just direct me to a link, let me speak to human being for support.