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how long does it take before upgrade works

how long does it take before upgrade works

Jozien D.
New member | Level 1

I did an upgrade today and paid €99,

I need my storage asap When can I acpect it to follow trhough

9 Replies 9

Re: how long does it take before upgrade works

Rich
Super User II

You're already showing as a Pro user, so I suspect you've seen the increase in storage already. If not, let us know.

Re: how long does it take before upgrade works

Diane W.7
New member | Level 1

Hi,

Same question.  Coming up on 24 hours since upgrade, but upgrade not showing.  Just wondering how long it takes.  (Credit card shows the transaction as "pending.")

Thanks.

Re: how long does it take before upgrade works

Mark
Super User II

Something at your credit card end is blocking the upgrade Diane. 

Upgrades are instant. 

Maybe worth contacting your card issuer as its possible they've a temp. block on the payment for fraud reasons. 


 


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Re: how long does it take before upgrade works

mike M.56
New member | Level 1

Hi upgraded my account but it still showing me as a basic user. My account shows a deduction. When can I expect the upgrade to happen?

Re: how long does it take before upgrade works

Dolly W.1
New member | Level 1

i used pay pal to upgrade my account, about 30 minutes ago.  when can i expect to see the syncing happen?

Re: how long does it take before upgrade works

Dolly W.1
New member | Level 1

Never mind.  it just started.  thanks.

Re: how long does it take before upgrade works

Amanda D.12
New member | Level 1

HELLO, WOULD REALLY LIKE TO BE ABLE TO USE THE SHARING EASIER, AND... BOY IT SURE WOULD BE NICE IF I COULD GET THE UPGRADE THAT I PAID FOR,

HOW ABOUT THAT CONCEPT?

Re: how long does it take before upgrade works

Rich
Super User II

This is primarily a user supported forum and we're unable to assist with billing related issues. You'll need to open a ticket to get this resolved.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Re: how long does it take before upgrade works

Eugene P.1
New member | Level 1

I am having my  old computer repaired so I bought a new one. Tried to load dropbox pro but it only recognized the personal dropbox account. When I go to settings it says I've only used 10% of my pro space available. What do I need to do to get the account to sync?

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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Top contributors to this post

  • User avatar
    Eugene P.1 New member | Level 1
  • User avatar
    Rich Super User II
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    Amanda D.12 New member | Level 1
  • User avatar
    Dolly W.1 New member | Level 1
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