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how to find my account information using my credit card statement...

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how to find my account information using my credit card statement...

New member | Level 2

everytime I use the transaction ID tool it doesnt take my credit card infomation? and I cant find an actual person to talk with about it. I need to downgrade but I cant seem to find the account that is charging my credit card

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Re: how to find my account information using my credit card statement...

Dropboxer

Hi @mbeshay01, thanks for joining the Community!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Once you get a ticket ID from the automated response, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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