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how to get a refund and speak to a real person

how to get a refund and speak to a real person

SengaGlacier
Explorer | Level 3

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. 

the chatbot is useless, hating talking to stupid programme.

 

shall i terminate my credit card first then argue?

13 Replies 13

Re: how to get refud and speak to real person

Rich
Super User II

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Re: how to get refud and speak to real person

SengaGlacier
Explorer | Level 3

no, i tried all ways, email, submited request, no one replied to me yet.

Re: how to get refud and speak to real person

Nancy
Dropboxer
Hi @SengaGlacier, l hope you don’t mind me jumping in.

When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address? 

If yes, please send it to me and l’ll take a look for you. 

Keep me updated!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: how to get refud and speak to real person

SengaGlacier
Explorer | Level 3

no, nothing feedbak

no telephone number, 

even no email back from billing-support@dropbox.com

and dropbox website apparently doesn't like comuunicating with the clients,

no email on public,  only an uselles chatbot which cannt understanding human language at tall,

and no direct links for submitting the ticket, maybe hidden somewhere, i can't  found it.

 

 

Re: how to get refud and speak to real person

SengaGlacier
Explorer | Level 3

the only link is https://www.dropbox.com/support/billing, i tried this form more than 3 times, useless no any feedback

Re: how to get refud and speak to real person

Walter
Dropboxer
Hey @SengaGlacier, sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form?

Make sure to include all the needed information there and an email address we can reach you at. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: how to get refud and speak to real person

SengaGlacier
Explorer | Level 3

yes, i loged on first, and submitted form and also emailed, no any reply

Re: how to get refud and speak to real person

Walter
Dropboxer
You don't need to log into an account to fill out this form @SengaGlacier - this is why I suggested using an incognito window.

In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: how to get refud and speak to real person

SengaGlacier
Explorer | Level 3
ok, my register email is [Removed as per Community Guidelines]
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    SengaGlacier Explorer | Level 3
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
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