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how to get a refund and speak to a real person

how to get a refund and speak to a real person

SengaGlacier
Explorer | Level 4

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. 

the chatbot is useless, hating talking to stupid programme.

 

shall i terminate my credit card first then argue?

30 Replies 30

Jay
Dropbox Staff
Hi @SengaGlacier, I've sent you an email, please could you reply to it when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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SengaGlacier
Explorer | Level 4

i replied, and provide my bankdetails show the direct debit from my account, no more further feedback. i had cancel my credit card 

SengaGlacier
Explorer | Level 4

actually my problem not soved, and closed without any notice.

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/how-to-get-a-refund-and-speak-to-a-real-per...

 

and no dropbox staff helped, only someone, i am not sure real person or robot asked me same question again.

Walter
Dropbox Staff
Hey @SengaGlacier, sorry to hear you're still having issues with this.

I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now.

Would you like me to open a new one for you? 

Keep in mind that in order to move forward with your request you'll need to respond to your ticket by email. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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tstrong
New member | Level 2

I need a refund. My card was charged for a yearly subscription of $199.00. How do I get this refunded?

Mark
Super User II

Refunds are only given where legally required. 

 

All info about what to do and if you can get one is at https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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Lfloyd67
New member | Level 2
I dont want my money back for the annual subscription

Lfloyd67
New member | Level 2
I want my money back that you charged my card ending in 8679

sseul
New member | Level 2

I pressed OK because I got a message about "Extended service for recording changes", but I canceled it right away because it was automatically paid. However, I am inquiring because the payment cannot be canceled.

 

I didn't want to use this service, I just pressed OK, but the payment was made without any further confirmation message. I would like to request a refund.

 

I want to keep my Plus plan in use and only refund the 'Record file changes for a year' service paid today

Mark
Super User II

You need to send a message to ask for support and if it is possible for a refund - they are only given where legally required (as you clicked OK you accepted the payment and those terms): https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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