Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The content you are looking for has been archived. View related content below.
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.
the chatbot is useless, hating talking to stupid programme.
shall i terminate my credit card first then argue?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
i replied, and provide my bankdetails show the direct debit from my account, no more further feedback. i had cancel my credit card
actually my problem not soved, and closed without any notice.
and no dropbox staff helped, only someone, i am not sure real person or robot asked me same question again.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Refunds are only given where legally required.
All info about what to do and if you can get one is at https://help.dropbox.com/accounts-billing/payments-billing/refund
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I pressed OK because I got a message about "Extended service for recording changes", but I canceled it right away because it was automatically paid. However, I am inquiring because the payment cannot be canceled.
I didn't want to use this service, I just pressed OK, but the payment was made without any further confirmation message. I would like to request a refund.
I want to keep my Plus plan in use and only refund the 'Record file changes for a year' service paid today
You need to send a message to ask for support and if it is possible for a refund - they are only given where legally required (as you clicked OK you accepted the payment and those terms): https://help.dropbox.com/accounts-billing/payments-billing/refund
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!