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https://www.dropbox.com/buy/plus - Buy button to upgrade account not working

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https://www.dropbox.com/buy/plus - Buy button to upgrade account not working

New member | Level 2

I'm trying to upgrade from free to 2TB account, in the UK.  running update Windows 10 and Chrome, but the button "Buy now" does nothing when i click it. 

 

I don't know if its billed me multiple times or done nothing.  I've tried both the credit card and Paypal options.

 

its not giving me any validation errors, just not respnding.  No pop up blocker message in chrome either?

 

If it doesn't work soon, they're going to miss out on £95....as I'll have to upgrade my Gdrive or M$ accounts instead...

 

dropbox.png

1 Reply 1
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Re: https://www.dropbox.com/buy/plus - Buy button to upgrade account not working

Dropboxer

Hey there @SudonimBalloon, I'm sorry to hear you're having trouble with this!

 

If the payment had gone through then your account should already be upgraded, which you can check out from your Plan page here.

 

Should the upgrade not have gone through, can you try the following to see if any of the suggest steps does the trick?

  • Clear your browser cache
  • Use an incognito window
  • Use another web browser

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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