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i can't get my account back

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i can't get my account back

New member | Level 2

Hi. I have a Dropbox account and the password has expired. This account is linked to a phone number that I don´t have right now. I have access to the email with which I created the account and I also have the password that has expired. The problem is that every time I try to access the account, it sends me a code to the phone number linked to the account and I can´t retrieve it. When trying other options, the account is linked to another phone number that I don´t have in my possession. is there any way to recover my account?

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Re: i can't get my account back

Super User II

It sounds like you have two-step authentication enabled. If you don't have access to the device registered to receive the codes, you'll need to use the emergency backup codes you were given when you enabled two-step authentication.

 

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