Dropbox accounts & billing
Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.
my old email does not work any more ( the one i used for dropbox ). i changed email address and logged in and it gave me new account and i cant find any of my old files OMFG 😞
i cant log into old email address, because i forgot my password and it will only send email to OLD address
Hi there @stan hart, thanks for reaching out.
Do you by any chance have any devices that were still signed in to the account that's associated with the old email address?
Give me a nudge whenever you have the chance, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!