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i erased my iphone, i lost my authenticator app

i erased my iphone, i lost my authenticator app

hamajohnson
Explorer | Level 3
Hello. i’m an active Dropbox Member, so a while ago i erased my iphone And before that i saved my backup codes and my authenticator codes ( i used microsoft authenticator app ) so after that i erased my iphone. I downloaded my authenticator app and went to the app, and i started backup my account codes through microsoft authenticator app, however it didn’t work. none of my account codes backed up which include dropbox, and i don’t know what happened but i also lost my backup codes... so i lost my discord account my facebook and all of them. i contacted them and thankfully i got my accounts back ( discord, facebook, etc...) the only account that i haven’t gotten back is dropbox. i’m still paying my account’s subscription through my itunes store. i really really need help. Thanks
2 Replies 2

Re: i erased my iphone, i lost my authenticator app

Mark
Super User II

I'm afraid without those codes, or, an already logged in device the account is lost. 

 

You need to ask Apple to stop payments so you do not continue to be charged. 


 


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Re: i erased my iphone, i lost my authenticator app

hamajohnson
Explorer | Level 3
Thanks for the Reply, i’m trying to get my phone’s photos back so that i can get the screenshot which have my backup codes
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    hamajohnson Explorer | Level 3
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    Mark Super User II
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