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i got a 30gb storage by lenovo laptop but dindt get it.

i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4

can you help me?

9 Replies 9

Re: i got a 30gb storage by lenovo laptop but dindt get it.

Lusil
Dropboxer

Hi @autismekvinnen, I'd be happy to help! 

 

To make sure that we cover as much initial troubleshooting though, could you first let me know if you got the prompt to redeem the promotion?

 

Could you also check this article to see if by any chance you're not eligible? 

 

Give me a nudge whenever you get the chance to have a look at these, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4

when i set up my laptop it said, that i get 30 gb in one year dropbox storage since my laptop from lenovo is new. it is not used before by others. i checked the promotion link in dropbox pagfe but it didnt show any 30 gb promotion.

Re: i got a 30gb storage by lenovo laptop but dindt get it.

Lusil
Dropboxer

I see, thanks for your swift reply. 

 

I've sent you a ticket so that we can have a better look into this together. 

 

Just check your inbox and we'll take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4
i replyed to the mail now 🙂

Re: i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4
i sent screenshots and all but i stopped getting any reply futher after that, on the screenshots in the mail so i do not know ehat to do more. i still has not got the 30 gb.

Re: i got a 30gb storage by lenovo laptop but dindt get it.

Lusil
Dropboxer

Hey, I just replied back to you, so whenever you have the chance, check my most recent message. 

 

Thanks again!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4
ok i replied to it now.

Re: i got a 30gb storage by lenovo laptop but dindt get it.

autismekvinnen
Explorer | Level 4
i got the 30gb now :). when i add 2 tb subscription, do i still get to keep the 30gb then?

Re: i got a 30gb storage by lenovo laptop but dindt get it.

Lusil
Dropboxer

I'm glad to hear that, @autismekvinnen!

 

Upgrading to the Plus plan won't affect the promotion, but keep in mind that it'll be valid for 12 months from the date of redemption.

 

After that, the promotion will expire, the additional 30 GB of storage will be removed, but your files will still be in your account. 

 

You can find more information about it, here

 

Let me know if you have any further questions in the future. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    autismekvinnen Explorer | Level 4
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