Hi @autismekvinnen, I'd be happy to help!
To make sure that we cover as much initial troubleshooting though, could you first let me know if you got the prompt to redeem the promotion?
Could you also check this article to see if by any chance you're not eligible?
Give me a nudge whenever you get the chance to have a look at these, thanks!
when i set up my laptop it said, that i get 30 gb in one year dropbox storage since my laptop from lenovo is new. it is not used before by others. i checked the promotion link in dropbox pagfe but it didnt show any 30 gb promotion.
I see, thanks for your swift reply.
I've sent you a ticket so that we can have a better look into this together.
Just check your inbox and we'll take it from there. Thanks!
Hey, I just replied back to you, so whenever you have the chance, check my most recent message.
I'm glad to hear that, @autismekvinnen!
Upgrading to the Plus plan won't affect the promotion, but keep in mind that it'll be valid for 12 months from the date of redemption.
After that, the promotion will expire, the additional 30 GB of storage will be removed, but your files will still be in your account.
You can find more information about it, here.
Let me know if you have any further questions in the future. Thanks!
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