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login without email adresse

login without email adresse

patricia2021
Explorer | Level 3

I have a dropbox account privat and one business account too. But unfortunately the email account for the business account does not exist anymore because the company is shout down. How can I now get to my paid Business account without having an email adress that works therefore???

3 Replies 3

Re: login without email adresse

Jay
Dropboxer

Hi @patricia2021, thanks for posting today!

 

Are you able to login to the Dropbox Business account with the email and password you used before, or do you not know the password any longer?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: login without email adresse

patricia2021
Explorer | Level 3

Hi Jay, thanks for answering ... but no, the problem is I think that the company I had together with my business partner was shut down and also the mail server... so the original business dropbox email adress is not existing anymore.  I am not sure if I know still the password and of course I can not ask for a new password when the mail adress is not working anymore. The only thing I have for sure is the email adress I had for the business account (as a team member, I was not the admin and unfortunateIy I can not reach the admin ).

Re: login without email adresse

Lusil
Dropboxer

Hey @patricia2021, even if the email address isn't active anymore, if you remember the relevant credentials, you should be able to sign in again. 

 

Once you do that, you can change the email address associated with the Dropbox account to one you do currently use. 

 

However, could you clarify if the admin simply cancelled the Business subscription or if they disbanded the team?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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