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lost phone and phone number

lost phone and phone number

sulaikoh
New member | Level 2

Hi,

 

Recently i tried to login to my dropbox account, but since i had 2fa on it and my old devices are sold i cannot get the key-code.

I have essential files on there is there another way i can get access to the dropbox account by submitting evidence what files it contains?

 

Best regards

1 Accepted Solution

Accepted Solutions

Re: lost phone and phone number

Rich
Super User II

@sulaikoh wrote:

I have essential files on there is there another way i can get access to the dropbox account by submitting evidence what files it contains?


The only way is to use the emergency backup code(s) you were given when you first enabled two-step verification.

 

View solution in original post

2 Replies 2

Re: lost phone and phone number

Rich
Super User II

@sulaikoh wrote:

I have essential files on there is there another way i can get access to the dropbox account by submitting evidence what files it contains?


The only way is to use the emergency backup code(s) you were given when you first enabled two-step verification.

 

View solution in original post

Re: lost phone and phone number

sulaikoh
New member | Level 2

Thanks!, i made a picture of the 8digit keys 3 years ago and it was in my album!

 

Got access to the account again, thanks alot!

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Top contributors to this post

  • User avatar
    sulaikoh New member | Level 2
  • User avatar
    Rich Super User II
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