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misssing bonus space for a referral

misssing bonus space for a referral

sherylinwald
Explorer | Level 3

I referred a friend and got an email from dropbox stating that I earned 500MB of bonus space however the bonus space is not showing up in my account. I am not sure why

7 Replies 7

Re: misssing bonus space for a referral

Hannah
Dropboxer
Hey @sherylinwald, thanks for reaching out!

Can you please check the plan tab in your account settings and confirm if the 500MB has been applied to your account?

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: misssing bonus space for a referral

sherylinwald
Explorer | Level 3

yes I checked the plan tab in my account but the bonus space of  500MB is not showing even though I received an email stating that the bonus space was earned.

Re: misssing bonus space for a referral

laviedejk
New member | Level 2

How about log out from your account and log in back again? 

Re: misssing bonus space for a referral

Lori
Dropboxer
Hey @sherylinwald, sorry to jump in here! 

If I were you, I'd try what @laviedejk suggested. 

If that doesn't work out, let me know if I can reach out to you via email, so we can have a closer look.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: misssing bonus space for a referral

sherylinwald
Explorer | Level 3

yes I have logged out of my account and signed back in however this has not resolved the issue. The 500 MB bonus for referring a friend has still not posted to my account even though I received an email saying that it did.

Re: misssing bonus space for a referral

sherylinwald
Explorer | Level 3

yes you can email me to resolve this issue.

Re: misssing bonus space for a referral

Lori
Dropboxer
No worries @sherylinwald, I got you. 

You have a new email!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    sherylinwald Explorer | Level 3
  • User avatar
    laviedejk New member | Level 2
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