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need help finding a student's acct


need help finding a student's acct

New member | Level 2


I am an SLP supporting nonverbal students who use AAC devices. We use dropbox to back up their customized boards. One of the accts I created for my student (using their email) will not open with the password that was assigned. How can I gain access? I have tried the 'send an email" & no email shows up. I have put no-reply in their contacts. Still doesn't work. When I have tried to set up a new account w/the email address, it says the email address is in use. 

I am trying to set up a new iPad w/the customized board that is saved in dropbox. Is there a person I can contact who can help me with this? 

(I am logged in under my own dropbox since the student's pswd doesn't work so I can't log in as them.)


Thanks for any help!




1 Reply 1

Re: need help finding a student's acct


Hello @KKeeg, thanks for reaching out to us on the Dropbox Community.


To get in touch with a member of our team to have a better look into this for you, you can submit a ticket from here via an incognito window (without signing in) by filling in the relevant details under "Submit a Help Request".

Once you do that, if you'd like, you can let me know the ticket number that you receive (eg. #1234567) so that I can pass along the info you've already provided us here.
If you have any trouble along the way though, please let me know and I'll be more than happy to further assist. 
Keep me posted, thanks!

Community Moderator @ Dropbox

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