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need help to get back my Dropbox

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need help to get back my Dropbox

New member | Level 2

hi, i login my Dropbox after long time & change my email address it's work perfect. last time i use 2 weeks before & today i try to login it says you don't have Dropbox account in this email address you can make new Dropbox. i don't know what happened. i didn't get any email from Dropbox. it's deleted or what. it just gonna. please help me 😢😢

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Re: need help to get back my Dropbox

Dropboxer

Hey @cute, I'd be more than happy to help look into this with you. 

 

Have you made sure that you're entering the updated email address?

 

Do you have any notifications in your inbox of the "new" email, like a Dropbox verification email?

 

Let me know what comes up and I'll make sure to get back to you as soon as possible. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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