not able to upgrade

[EliasNemer992]

hello,

Ive had too many debit card payment attempts and now i need to wait 24 hours, which is too long for me i need to work and get my files but i need to upgrade so i can view them.

Ive tried different avenues, ie. refresh browser, try another one, incognito, clear cache. etc.

PLease helpp Asap. i would like have this solved asap 

[Walter]

Hey @EliasNemer992; welcome to the Community!

As a first step here, could you please send us a screenshot of he exact error you get when trying to upgrade your account?

Thanks!