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paid for the upgrade but plan never changed!

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paid for the upgrade but plan never changed!

New member | Level 2

i've downloaded the app on my phone and upgraded hoping to upload all my stuff on Dropbox, paid the amount (AED 54) and money was deducted (with an invocie from the bank) but my plan never changes, whenever i get into the app again it gives me the option to upgrade again and once i press it says your account cant be upgraded.

i contacted apple support to make sure my account is fine before contacting you and turns out my account is good, the purchase is clear on the histroy for Dropbox+.

please support on how to activate my plan.

 

subscribed email: [removed by moderator]

 

thanks,

1 Reply 1
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Re: paid for the upgrade but plan never changed!

Dropboxer

Hello @ahmadmusa91. Welcome to our Community and your first thread. 

Please take a look at this discussion I had with another user about the same issue. 

Let me know if restoring your purchase, following the steps provided here solved the problem: https://www.dropboxforum.com/t5/Accounts-billing/Upgraded-account-still-shows-as-basic/m-p/370417#M4...

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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