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payment

nat13
Explorer | Level 4

Hey there, so my card expired and  the anual amount wasn't charge, now im trying to upgrade again and it doesnt recognize the card, i need to use ASAP my account. whats the issue

please help 
thanks 

6 Replies 6

Re: payment

rolfmueller
Explorer | Level 4

Maybe your problem is exactly that. I don't quite understand your question. If your card is expired, you should maybe contact some support and ask for the specific reason for this incident. Otherwhise you should inform yourself about the firms politics and obligations towards customers.

The only thing that comes to mind is to link to an article about general issues and ways to deal with your card:

https://www.fitformoney.de/kreditkarte-mit-versicherung-test/

(Beware it's in german because I'm german but u should be able to understand it with tools like google translate^^)

That site helped a friend of mine with some card issues.

Maybe that brings some light in the dark but i can't guarantee anything 😛

Re: payment

nat13
Explorer | Level 4

no im trying to pay with a new card.
thanks for the amazing answer.

Re: payment

Walter
Dropboxer
Hey there @nat13; thanks for joining the Community!

If you're still having issues with this, could you please send us a screenshot of the exact error you're getting?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: payment

nat13
Explorer | Level 4

DROPBOX.jpg

Re: payment

Jay
Dropboxer
Hi @nat13, it looks like there's an issue with the card itself. Has it been activated by your bank?

I'd recommend getting in contact with them directly so they can look into this matter in more detail.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: payment

nat13
Explorer | Level 4

i already did it, i used this as my last resource, i'll call again.

Thanks

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