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personal account and business acoount

personal account and business acoount

dougaldog
Explorer | Level 3

My personal account has turned into a business acoount and I want to change it back . Any Ideas ?

12 Replies 12

Re: personal account and business acoount

Walter
Dropboxer

Hi @dougaldog; welcome to our Community!

 

Could you clarify if you upgraded your own account to a Dropbox for Business Teams account or if you were invited to join one as a member?

 

What is your account's plan tab showing at the moment? 

 

Let me know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: personal account and business acoount

dougaldog
Explorer | Level 3

Hi Walter,

it says 

Dropbox Business Advanced (trial ended)

 

Hope this helps. 

Re: personal account and business acoount

Walter
Dropboxer

Of course it helps, @dougaldog!

 

It seems that you're in Locked state so you'll need to cancel the trial and disband the team as outlined here.

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: personal account and business acoount

dougaldog
Explorer | Level 3

strugglin with this one 😞

Re: personal account and business acoount

Walter
Dropboxer

Sorry to hear that @dougaldog; could you clarify what's troubling you exactly? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: personal account and business acoount

dougaldog
Explorer | Level 3

I cant seem to find the way to disband the team and cancel it. 😞

Re: personal account and business acoount

dougaldog
Explorer | Level 3

I have disbanded the account and team but now when I try to reset up dropbox personal it say my email address has been taken 😞

Re: personal account and business acoount

Walter
Dropboxer

Have you tried this page directly from the team admin's account @dougaldog?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: personal account and business acoount

dougaldog
Explorer | Level 3

think we =might have cracked it. Thank you 🙂

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