personal account and business acoount

[dougaldog]

My personal account has turned into a business acoount and I want to change it back . Any Ideas ?

[Walter]

Hi @dougaldog; welcome to our Community!

Could you clarify if you upgraded your own account to a Dropbox for Business Teams account or if you were invited to join one as a member?

What is your account's plan tab showing at the moment? 

Let me know what you find and we'll take it from there. 

[dougaldog]

Hi Walter,

it says 

Dropbox Business Advanced (trial ended)

Hope this helps. 

[Walter]

Of course it helps, @dougaldog!

It seems that you're in Locked state so you'll need to cancel the trial and disband the team as outlined here.

Let me know how it goes!

[dougaldog]

strugglin with this one 😞

[Walter]

Sorry to hear that @dougaldog; could you clarify what's troubling you exactly? 

[dougaldog]

I cant seem to find the way to disband the team and cancel it. 😞

[dougaldog]

I have disbanded the account and team but now when I try to reset up dropbox personal it say my email address has been taken 😞

[Walter]

Have you tried this page directly from the team admin's account @dougaldog?

[dougaldog]

think we =might have cracked it. Thank you 🙂