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problems with upgrade paid but not reflected on my account

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problems with upgrade paid but not reflected on my account

New member | Level 2

Hi, 

 

I paid for a giga upgrade on the 8/06/2020 which payment was reflected on bank statement, but no upgrade was made on my account... 

 

I would like to be compensated, reimbursed or upgraded with a free month

 

My email y account is [personal information removed as per the Community's Guidelines]

 

dropbox.png

2 Replies 2
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Re: problems with upgrade paid but not reflected on my account

New member | Level 2

Hello SofiaDM,

Have you tried contacting Dropbox support? This could help with your issue: here is the link for these resources: https://www.dropbox.com/support. I hope this helps. 

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Re: problems with upgrade paid but not reflected on my account

Dropboxer

Hi @SofiaDM; welcome aboard!

 

If @AlfonsoAV02's suggestion didn't help, I'd recommend trying an incognito window without signing into any account. 

 

From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

If there's a possibility that you're looking at the wrong account, you can use our self served look up tool to identify which email address is associated with the charge in question. 

 

I hope this gets resolved for you soon! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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