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"Delete account" not an option under General tab

Frustrateduser7 New member | Level 2
New member | Level 2

I followed the directions at https://help.dropbox.com/accounts-billing/create-delete/delete-account to delete my Basic account. The directions say to click "Delete account" under the General tab. My General tab in Settings doesn't include "Delete account," nor can I find "Delete account" under any tab.

Appreciate your help!

2 Replies 2

Re: "Delete account" not an option under General tab

Super Collaborator | Level 20

Take a look on bottom of this page.

Re: "Delete account" not an option under General tab

Dropboxer
Dropboxer

Hi @Frustrateduser7, thank you for checking in about this! 

Are you getting any errors, or seeing the same issue when trying to delete the account from a different browser/incognito browsing mode?

If not - is there any chance your account was on a Business trial or team?

In this case, it may have been converted to a Free team account and you will need to delete/leave the Free team in order to then delete your individual account. 

Let me know what you find and we'll take it from there, thanks!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


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