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"Dropbox account closing.." because I haven't logged in

"Dropbox account closing.." because I haven't logged in

Justin C.12
New member | Level 1

I just received an email stating that I had not logged in for almost two years and my account was going to be shut down in 90 days....

But....I have a paid account and I do log in almost every day. 

Please fix.

12 Replies 12

Re: "Dropbox account closing.." because I haven't logged in

Mark
Super User II

You sure it wasn't sent to a different email address and you accidentally have 2 accounts?


 


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Re: "Dropbox account closing.." because I haven't logged in

Peter R.50
New member | Level 1

I received a similar email (except the email said 60 days before acct. would be closed), but have used Dropbox recently. I have only used one email address all along. [OT -- The last time I tried to save a file to Dropbox it was not working right BTW, which is a separate issue I realize.]

I received the Dropbox email at 8:19 PM EDT last night, if this helps.

Thanks,

Peter

Re: "Dropbox account closing.." because I haven't logged in

Peter R.50
New member | Level 1

Bump -- I would like to get the ball rolling on resolving this problem. I don't imagine Justin and I are the only ones who received such an email. Was it a legitimate email from Dropbox, or some kind of spam? Would appreciate a reply from Mark Mc or someone else . . .

Thanks,

Peter

Re: "Dropbox account closing.." because I haven't logged in

Justin C.12
New member | Level 1

Yes, agreed. I only have one account tied to one email address. 

Re: "Dropbox account closing.." because I haven't logged in

Rich
Super User II

No need to bump here as we can't help you with this. This is primarily a user-supported forum and we're unable to assist with account or billing related issues. You'll need to open a ticket to get this resolved.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Re: "Dropbox account closing.." because I haven't logged in

Peter R.50
New member | Level 1

Thanks Rich and Justin. I filled out a ticket but the site has been saying "Loading" for a couple of minutes after I submitted the ticket. Gotta go to work. Hopefully the ticket will go through.

 

Peter

Re: "Dropbox account closing.." because I haven't logged in

Liz R.3
New member | Level 1

This is bull crap 

why would you close an account I been using? 

Re: "Dropbox account closing.." because I haven't logged in

Mark
Super User II

There not Liz as has been said.

Your language, however, is - theres no need for it. Please refrain or you may find posts are automatically removed. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: "Dropbox account closing.." because I haven't logged in

Peter R.50
New member | Level 1

Mark, could you please clarify your recent statement: "There not Liz as is being repeatedly said."

I assume you are referring to one or more other threads, in which "they" have indicated that the accounts are not being closed per the DropBox email I received earlier this month. Perhaps you could post a link to such threads? I am still in the dark, as U never received a reply to the help ticket I submitted per the post above.

Thanks, Peter

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