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"Please enter valid email address" issue on Galaxy Tab

"Please enter valid email address" issue on Galaxy Tab

zbakerca
Explorer | Level 3

I can't login to the Galaxy Tab version of Dropbox, because I get the following error:

tabdropboxissue.jpg

This is literally the email address I use, and I've seen other people have the same issue. I've tried about everything I can think of. I can't reinstall the app because it's pre-loaded onto the tablet. I tried updating it but I get the same issue. I tried restarting my device and clearing the cache and data in the app. Nothing.

1 Accepted Solution

Accepted Solutions

Re: "Please enter valid email address" issue on Galaxy Tab

Lusil
Dropboxer

Do the devices meet the minimum requirements to run the Dropbox apps by any chance?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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9 Replies 9

Re: "Please enter valid email address" issue on Galaxy Tab

Lusil
Dropboxer

Hello @zbakerca, thanks for checking in and for all the troubleshooting you've done so far!

 

Could you also check how many devices you have connected to your account?

 

You can have a look at that by going to your Security tab online. 

 

Give me a nudge with any updates, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Please enter valid email address" issue on Galaxy Tab

zbakerca
Explorer | Level 3

I unlinked all my accounts since I saw people mention that it fixed the issue, so currently I have no devices linked.

Re: "Please enter valid email address" issue on Galaxy Tab

Lusil
Dropboxer

After doing that, do you get the same exact error message?

 

Have you made sure that you don't have any pending OS updates?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: "Please enter valid email address" issue on Galaxy Tab

zbakerca
Explorer | Level 3

Yeah just checked and there's no updates available.

 

Edit: Also the problem is still the same with the Dropbox app.

Re: "Please enter valid email address" issue on Galaxy Tab

Lusil
Dropboxer

Do the devices meet the minimum requirements to run the Dropbox apps by any chance?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: "Please enter valid email address" issue on Galaxy Tab

zbakerca
Explorer | Level 3

I guess since I need at minimum Android 6, that's why it won't run properly. My OS is Android 5.

Re: "Please enter valid email address" issue on Galaxy Tab

Lusil
Dropboxer

Can you update the OS by any chance?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: "Please enter valid email address" issue on Galaxy Tab

zbakerca
Explorer | Level 3

Nope, not compatible.

Re: "Please enter valid email address" issue on Galaxy Tab

Walter
Dropboxer

In that case, since your device's OS version is unsupported, you could use a web browser to access your account @zbakerca.

 

Let us know if anything else comes up!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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