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"Samsung promotion expiring" notification not going away

"Samsung promotion expiring" notification not going away

ununnamed
Explorer | Level 3

I have a notification that says "The 48GB Dropbox promotion you received with your Samsung device expires in 1 day. Get more space today!" I have had that notification on the website as well as the desktop app since May 12 of (I think) 2 or 3 years ago!

The extra space has been long gone and I am back to my normal space which is all fine.

But the notification still won't go away. How can I get rid of it? It's somewhat annoying

9 Replies 9

Re: "Samsung promotion expiring" notification not going away

Jay
Dropboxer

Hi @ununnamed, thanks for providing these details!

 

If you click the notification on the site, or right click the notification in the desktop app, is there an option to dismiss the notification entirely?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Samsung promotion expiring" notification not going away

ununnamed
Explorer | Level 3

Nah, i even can't right click it in my Windows app. The only variant i have is to upgrade.unnnamed.png

The website notification had already been marked as read.

Re: "Samsung promotion expiring" notification not going away

Walter
Dropboxer

In that case, could you try unlinking and re-linking your account through the app's preferences?

 

Maybe that will do the trick for you @ununnamed


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Samsung promotion expiring" notification not going away

ununnamed
Explorer | Level 3

The notification is still there. It seems to be stuck to my account

Re: "Samsung promotion expiring" notification not going away

Walter
Dropboxer

Thanks for the update on this @ununnamed.

 

Could you check if there are any pending updates for your computer's OS and apply them if possible? 

 

Also, if you have another device connected to your account as well, do you see this notification there too?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Samsung promotion expiring" notification not going away

ununnamed
Explorer | Level 3

Done. But I still have the notification on all my Windows devices

Re: "Samsung promotion expiring" notification not going away

Walter
Dropboxer

Thanks for keeping us in the loop on this one @ununnamed.

 

May I create a ticket for you using the email address that's associated with your Community's profile so we can look further into this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Samsung promotion expiring" notification not going away

ununnamed
Explorer | Level 3

yeah, of cause [email removed as per Community Guidelines]

Re: "Samsung promotion expiring" notification not going away

Walter
Dropboxer

Thanks for that @ununnamed; you've got mail :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    ununnamed Explorer | Level 3
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