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"There was an error completing payment" when trying to upgrade

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"There was an error completing payment" when trying to upgrade

Helpful | Level 5

I tried to upgrade my account with different credit card .it shows " There was an error completing payment" in all browser pls advise,

1 Accepted Solution

Accepted Solutions
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Re: There was an error completing payment

Helpful | Level 5

problem resolved thanks for your guidance

View solution in original post

7 Replies 7
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Re: There was an error completing payment

Dropboxer

Hi @santsame2, I'm sorry to hear you're having issues with upgrading!

From the error message that you're getting, I'd like to have a better look into this with you.

I've reached out to the email linked with your profile, so when you have the chance please check your inbox for my message and we'll take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: There was an error completing payment

Helpful | Level 5

Hi there,

Again it shows same problem while doing the payment.

" There was an error completing payment" in all browser,

 

Highlighted

Re: There was an error completing payment

Dropboxer

Thanks for getting back to me @santsame2!

Did you receive my email at all? I'd need to look into this with you via email as I can't assist you in the Community here due to the info we would need to discuss.

Let me know!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: There was an error completing payment

Helpful | Level 5

Same problem can you please clearout my account old billing details to start pay with new card pls. my account email [email removed as per Community Guidelines]

Highlighted

Re: There was an error completing payment

Dropboxer

Hey @santsame2, I'm sorry to hear you're still having issues with this!

I'd suggest contacting your bank, since your error message notes an issue with completing the payment.

If they don't see any issues from there side, then please reply back to the email that I sent you previously so we can look into this together.

Also, if your account isn't upgraded, then we won't have any of your billing info in our system as this is removed when the account downgrades.

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: There was an error completing payment

Helpful | Level 5

problem resolved thanks for your guidance

View solution in original post

Highlighted

Re: There was an error completing payment

Dropboxer

I'm really glad to hear that @santsame2!

If you need anything else, feel free to just give me a nudge here and I'll be happy to help out.

Have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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