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"cancel trial" button not working

New member | Level 2
New member | Level 2

I would like to cancel my trial before I get charged. However, when I click on "cancel trial," the page simply reloads. It appears that this button goes nowhere. Please help me find a real way to cancel my trial.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: "cancel trial" button not working

Dropboxer
Dropboxer

Hi all, thanks for the reports!

Can you all please log a ticket with our team so as to investigate this further from our end with all of our tools and resources available? 

You can do so from the following page: 

https://www.dropbox.com/support

It goes without saying that should any of you stumble upon an issue while doing this, you can let me know here and I'll reach out via your Dropbox associated email addresses from my end. 

Thanks again and have a lovely day ahead!

 

04/16/2019 EDIT: The button's functionality has returned to normal as of last Thursday, the 11th of April, 2019. Therefore I'm closing this thread now. Should you have any issues like this in the future, feel free to "Ask a question"; we'll be happy to help!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

13 Replies 13
Highlighted

Re: "cancel trial" button not working

New member | Level 2
New member | Level 2
I’m having the same problem! I’m hoping it’s not a cunning plan by Dropbox, so they can just charge us anyway!!
Highlighted

Cannot Cancel My Subsciption

Explorer | Level 4

Hey guys,

Today is April 5, 2019, and the last day for my free trial is on April 8, 2019.

I am currently trying to cancel my DropBox Professional trial, but the website won't let me.

The website only refreshes itself and shows me this page, with this link.

There are no window-pop ups that asks me whether or not I want to cancel my subscription, and just brings me back to the exact same page.

I'm thinking that the reason why dropbox isn't letting me cancel my subscription is because it is currently Friday evening, and dropbox support is currently closed.

I sent a support ticket, but unfortunately no one can get back to me until Monday.
What is more upsetting is that they prioritize business accounts rather than professional accounts, and I am worried that I won't get the answer I need in time.

If I get charged on April 8th, I find this rather unfair that I couldn't get my refund.
When I am trying to cancel my subscription three days before my trial ends.

Highlighted

Re: Cannot Cancel My Subsciption

Explorer | Level 4
Highlighted

Re: "cancel trial" button not working

Explorer | Level 4

I am also having the same issues.
I have a feeling that it's because it is Friday and DropBox support is closed until Monday.

My concern is that I get charged on Monday, and even though today is Friday they wouldn't let me cancel my trial three days before I get officially charged.
This is feel rather unfair and unjustified

Highlighted

Re: "cancel trial" button not working

Explorer | Level 4

Screenshot (28).png

Highlighted

Re: Cannot Cancel My Subsciption

Explorer | Level 4

Screenshot (28).png

 

Hey Dropbox,
so I reviewed your terms and conditions.

It seems it should be possible to cancel a trial prior to the start of my subscription.

It's rather shady that you're refusing your users the right to opt out of a trial within their convenience, and even within the time limit.

Please advise

Highlighted

Re: Canceling Free Trial.... not possible

New member | Level 2
New member | Level 2

Hi, 

the downgrade link is not working as individual cancel survey is not showing. Please advise. 

Roman

Highlighted

Re: "cancel trial" button not working

New member | Level 2
New member | Level 2

I am having the same issues too.
I have a feeling that it's because it is sunday, 7th april and DropBox support is closed until Monday.

My concern is that I get charged on Monday, and even though today is Sunday they wouldn't let me cancel my trial the day I get officially charged.
This is feel rather unfair and unjustified.

I hope an answer.

Highlighted

Re: "cancel trial" button not working

Explorer | Level 4

I have the same problem. I can't cancel my free trial that ends tomorrow. 

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