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referal storage space not received

referal storage space not received

Shahi
Explorer | Level 4

After reffering several friends i've earned storage space.

 

You can see that if you sum up all space earned you get- 8.25 giga earned.

In my account it says that I have earned only 6.75GB."

And I add that my storage space right now is 8.8 GB. After my referring it should have been 10.25GB.

how could that be?

 

thanx,

 

shahar

7 Replies 7

Re: referal storage space not received

Jay
Dropboxer

Hi @Shahi, thanks for contacting us!

 

Could you attach a screenshot showing the plan page confirming how much quota you've got in total and how much you've earned on your account?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: referal storage space not received

Shahi
Explorer | Level 4

hello Jay,

attached below the screenshot:

 

a.jpg

Re: referal storage space not received

Walter
Dropboxer

I'm sorry to jump in here, but is the account's you're looking at part of a free team perhaps @Shahi?

 

If so, you won't be able to receive referral space as outlined here


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: referal storage space not received

Shahi
Explorer | Level 4

no it's not a free team.

you can see in the list attached that it looks like i've recieved refferal space.

Re: referal storage space not received

Walter
Dropboxer

I see; thanks for the clarification @Shahi.

 

May I use the email address that's connected to your Community's profile in order to investigate further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: referal storage space not received

Shahi
Explorer | Level 4

yes. thanx

Re: referal storage space not received

Walter
Dropboxer

No biggie @Shahi; you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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