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referred a friend but forgot to click referral link to register

referred a friend but forgot to click referral link to register

dailychoices
Explorer | Level 3

Referred a friend but my friend forgot to click the referral link to register. Can I still get the referral bonus by contacting the dropbox support?

 

5 Replies 5

Re: referred a friend but forgot to click referral link to register

Lusil
Dropboxer

Hi there @dailychoices, thanks for posting your question here. 

 

I'm afraid that the only way for you to receive the referral bonus is by the user in question signing up via your invitation. 

 

Could you ask them to check if they created an account with the same email address as the one you sent the referral to?

 

Let me know what they say, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: referred a friend but forgot to click referral link to register

dailychoices
Explorer | Level 3

Hi Lusil

Thanks for your reply.

Yes my friend used the email address that I invited but didn't create thru the link though. 

 

 

Re: referred a friend but forgot to click referral link to register

Lusil
Dropboxer

In that case, there's not much we can do since the Dropbox account now exists with that email address. 

 

I'm sorry to have been the bearer of bad news, but if you have any other questions in the future, don't hesitate to get back to us. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: referred a friend but forgot to click referral link to register

dailychoices
Explorer | Level 3

But my friend registered to dropbox box right after I sent her the invitation email meaning if you see the timestamp basically it makes sense logically. I guess there is no consideration for situations like this? Then I guess she can just cancel her current registration and reregister again by clicking the link and subscribe? Will that going to work?

 

Re: referred a friend but forgot to click referral link to register

Lusil
Dropboxer

I'd recommend that the best alternative would be to send a new invitation to another email of theirs. 

 

However, I'm more than happy to send you a ticket to have a better look into this, if you'd like.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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