cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to make our Community work for you and we need your help. Take our short survey!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

regarding reactivating the account

Highlighted

regarding reactivating the account

New member | Level 2
New member | Level 2

hi,

I have been using the dropbox form for many years but it got deactivated. I need that as soon as possible I have my files in it. I got a mail saying if I want to reactivate the dropbox I should drop a mail to the help section but that doesn't work. can you please help me solving this problem. my account id is [email address removed as per Community Guidelines]

1 Reply 1
Highlighted

Re: regarding reactivating the account

Dropboxer
Dropboxer

Hey there @horneydevil143,

If you've received an email about inactivity in your Dropbox account, simply signing into the account online is enough to let us know that your account is still active.

That being said, to be sure of the status of your account we would need to continue this discussion through our Support channel. I was able to locate your open tickets and I've passed along your comments here, and one of our agents will be in touch with you as soon as possible.

Sorry that I can't be of much help here but if you have any other questions I'll be more than happy to help where I can - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?