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removing company credit card from former employees dropbox account

removing company credit card from former employees dropbox account

Gamalar
New member | Level 2

All of our employees have their dropbox accounts on the company credit card.  One has left but we are still getting charged for dropbox.  She wont answer emails or calls.  How can i stop this without cancelling the credit card?

 

3 Replies 3

Re: removing company credit card from former employees dropbox account

Jay
Dropboxer
Hi @Gamalar, thanks for posting today!

Are you paying for individual Dropbox accounts with the card itself, or is this member part of a Dropbox Business team?

If you know the exact transaction ID for their recent payment, according to your card statements and the card lookup tool, which will also provide their email address, then you can contact the support team directly with this information.

They should be able to assist from there on in cancelling the renewal of that subscription.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: removing company credit card from former employees dropbox account

Gamalar
New member | Level 2

i entered a ticket but never got a reply.

 

Gamalar

Re: removing company credit card from former employees dropbox account

Jay
Dropboxer
I don't see any tickets under this profile on our system, could you try again from the site?

The admin console will also have the option to contact the support team.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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