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Can't update billing info as I'm on the Basic plan - how can I update my credit card?

Can't update billing info as I'm on the Basic plan - how can I update my credit card?

David142
New member | Level 2
Go to solution

I need to update my credit card info, but Dropbox won't let me do this unless I upgrade from my Basic plan to Plus. The option for "current plan" is grayed out, and my only choice is "Try free for 30 days" for Plus.  How do I just update my credit card without switching to Plus?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account


 


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3 Replies 3

Mark
Super User II
Go to solution

You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

kukicana13
New member | Level 2
Go to solution
Can't I just continue using Basic without even upgrading?! Why is this?! Does it only apply for mobile app?
Thanks in advance!

Mark
Super User II
Go to solution

Yes @kukicana13 you can stay on the free plan as long as you want - and as long as you stay within the parameters of that (ie. quota etc.)


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    kukicana13 New member | Level 2
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