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resigned staff's subscription cancel

resigned staff's subscription cancel

Alisha Lee
New member | Level 2

Hi 

 

One of our previous staff 's subscripion on dropbox has been charged this week

Can you please advise how can we cancel that subscription and get a refund for it?

 

2 Replies 2

Re: resigned staff's subscription cancel

Rich
Super User II

@Alisha Lee wrote:

One of our previous staff 's subscripion on dropbox has been charged this week

Can you please advise how can we cancel that subscription and get a refund for it?


You can sign in to the account and cancel the automatic renewal going forward, but typically there are no refunds. Any request for a refund would need to be handled through Support.

 

Re: resigned staff's subscription cancel

Alisha Lee
New member | Level 2

Hi Rich

 

At the moment we can't access 

It was staff's personal email address and i can't log in and cancel now

Can you please advise me 

Also i click the support and it shows same message box 

When you say through the support

I just write down different subject?

Please advise me

 

Thx

Alisha

 

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Top contributors to this post

  • User avatar
    Alisha Lee New member | Level 2
  • User avatar
    Rich Super User II
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