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says my account email doesn't exist

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says my account email doesn't exist

New member | Level 2

URGENT! So today I all of a sudden can't access my previous dropbox account [personal information removed]. ive been using this account for a while, it was previously linked to a business acount but is not anymore, has this deleted all my files? They were all seperate to the business acount so i don't udnerstand how my account has magically disappeared. I have all my uni work on there and am not sure what do. I was removed from the business account 11 days ago. I can see the file in recent files but i cant access it my word, says i dont have access, someone please help!

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Accepted Solutions
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Re: says my account email doesn't exist

Dropboxer
Hi there @nedathol
 
Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. 
 
Moving on to your concern, due to account-specific info required to investigate this matter for you, I’d recommend moving this discussion to email. 
 
As such, please let me know if you are already in touch with a member of my team via email (by providing me with the 7-digit code) or not, in which case, I can contact you at the email address associated with your Community profile. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: says my account email doesn't exist

Dropboxer
Hi there @nedathol
 
Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. 
 
Moving on to your concern, due to account-specific info required to investigate this matter for you, I’d recommend moving this discussion to email. 
 
As such, please let me know if you are already in touch with a member of my team via email (by providing me with the 7-digit code) or not, in which case, I can contact you at the email address associated with your Community profile. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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