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sign in problem

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New member | Level 2

Dear Dropbox team 
my account is [personal information removed as per the Community's Guidelines] and my old account was [personal information removed as per the Community's Guidelines] , but [personal information removed as per the Community's Guidelines] from 6 months ago not working, 
email of [personal information removed as per the Community's Guidelines] is for mine. and already i can check it, 
but last night i see the notification about someone going to your account, i sign in very fast and change my password but now i cant sign in again, in my yahoo mail is email from dropbox coming for recover email remove from dropbox this email : [personal information removed as per the Community's Guidelines]
my old password was [personal information removed as per the Community's Guidelines]
my name is ali motevaseli, 
please check your internal system and pls give me live support for fast recover, my file is so important for me

1 Reply 1
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Re: sign in problem

Dropboxer

Hi @ali motevaseli; welcome to our Community!

 

If you don't remember your password, or you need to reset it, you can visit our website here:

 

https://www.dropbox.com/forgot

 

Please enter the email address associated with your Dropbox account and you'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

 

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked while you can also add no-reply@dropbox.com to your address book and request another password reset email.

 

Let me know how it goes! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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