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signin problem

signin problem

joanh
New member | Level 2

I had trouble signing in from my ipad, so I changed my password. The new password works on my computer, via the dropbox website (which I used to change the password), but does not work on the ipad app.  I want to transfer files from my ipad to my computer, so this is quite frustrating.

 

I have found no way to chat with a human at dropbox, and the chatbot is no help.

3 Replies 3

Re: signin problem

Jay
Dropboxer
Hi @joanh, thanks for posting on the Community!

What iPad are you using, and what version of iOS is it using?

Are you certain that you're using the same email address for both accounts?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: signin problem

joanh
New member | Level 2

It's an old one - ipad 2, I think, with 7.1.1.  I only use one email address. I don't use the ipad much. However, I have changed my mail settings sufficiently that I could email myself the files I wanted, so using dropbox is not important right now. Still, it seems strange that my password is accepted on on edevice and not on another.

Joan

Re: signin problem

Jay
Dropboxer
Thanks for the info, the iPad 2 won't be able to connect to Dropbox since the minimum requirements for the app is iOS 12.1 or later. 

Due to this, you won't be able to connect via the browser on the iPad either since those versions would be too old.

However, you should be able to connect your iPad to your machine to transfer files normally via the cable if need be.

Hope this helps to clarify matters!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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