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some referrals are lost, others added to personal account only not to work

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some referrals are lost, others added to personal account only not to work

Helpful | Level 5

A friend of mine has followed my referral link and has installed dropbox on his computer but I do not see it here 

Strangely all the referrals are added only to my personal account, not to work account, however, both personal and work show up the same referral links. Is there any way to discuss this with the support team. I could not find any email address to contact.

1 Accepted Solution

Accepted Solutions
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Re: some referrals are lost, others added to personal account only not to work

Helpful | Level 5

Hi @Daphne the agent sent me an email and the issue is solved now, thanks for your help !

View solution in original post

10 Replies 10
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Re: some referrals are lost, others added to personal account only not to work

Helpful | Level 6

Hi, rowman!

 

I´ve the same problem, i invite a friend (student) to register, install and use the drop at the his computer and i dind´t receive the 500MB bonus. This is not the first time and i give up the "Referral System".

 

It´s a good question and i hope you receive some aswers from the support or community.

 

Best regards and kepp safe.

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Re: some referrals are lost, others added to personal account only not to work

Dropboxer

Hey there, just jumping in here!

 

Would you mind clarifying for me @rowman, do you have your work and personal account connected as outlined here?

 

Also, when your friend went through the process, are you certain that they created a new account directly from your referral link? Did they receive any bonus space either?

 

Would you mind checking the section "See the status of invitations" from here @Moniz and let me know what status you're seeing next to your incomplete referrals?

 

Let me know and I'll be happy to look into this with you!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: some referrals are lost, others added to personal account only not to work

Helpful | Level 5

Hey @Daphne yes my work and personal account were connected. Yes my friend had followed my referral link, not received any bonus either.

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Re: some referrals are lost, others added to personal account only not to work

Dropboxer

Thanks for the additional info @rowman!

 

To look into this further, I would need to continue with you via our Support channel.

 

Just before I reached out to you, I located your recent case for this associated with the email linked with your Community profile.

 

If you're still having issues with this then please get back to the specialist handling your request as they'd be the best equipped to assist you further.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: some referrals are lost, others added to personal account only not to work

Helpful | Level 6

Hi, @Daphne!

 

Thank´s for the reply. The status are Invitation sent and some of them are Waiting for Install.

 

I was with them and help them register, download and install. So... that´s why i give up.

 

Best regards,

Moniz

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Re: some referrals are lost, others added to personal account only not to work

Helpful | Level 5

Hi @Daphne the agent sent me an email and the issue is solved now, thanks for your help !

View solution in original post

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Re: some referrals are lost, others added to personal account only not to work

Explorer | Level 3

Hi,  I trying to get the 500 MB from referral program, but is not working for me and I can't contact dropbox support.  

Thank you for your help.  

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Re: some referrals are lost, others added to personal account only not to work

Dropboxer

Thanks for joining us here @Jeamiell!

 

Can you let me know exactly what isn't working? If you didn't receive space for a referral you sent, please let me know what the status shows next to the referral under your Plan page here.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: some referrals are lost, others added to personal account only not to work

Explorer | Level 3

Thank you for your help ! 
I sent the invitation to my wife a lot of time ago,  but now she open an account from my laptop,  I told her delete it and do it again from her own laptop,  she did it,  but now the message is: 

 

Your invite wasn't accepted
  • Your invite to [email removed as per Community Guidelines] was never accepted
  • [email removed] is already using Dropbox, sorry!

 

 

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